Log
| User | Errors | Model | OS | Notes | Interaction with Sony |
|---|---|---|---|---|---|
| alexlavr | 123 | vgn-sz340p | xp | occurs often | tech support replaced touchpad but several months after that i got the same problems again |
| AA90278 | 1 | vgn-sz48 | Vista | ||
| alanhates0870 | 1 2 3 | vgn-sz71vn/x | Vista | Currently occurring once a day or two, clears on reboot. When this occurs, mouse button requires very strong pressure to work | Sent email to Sony, received response that if running in Safe mode doesn't work, they will fix the laptop, but that I have to phone the 0870 number… After a few days of no improvement, I phoned, they picked up the laptop and fixed it in 2 working days. This was two weeks ago, and so far so good. I'm still not sure what they have fixed, as the repair report didn't provide details. |
| blimeynotagain | 2 3 | installing all updates recovered frozen cursor. Very erratic operation | Taped conversation where senior sony support was informed of problem | ||
| bradnyc | vgn-sz340 | Dell driver sort-of helped a bit. | |||
| chmcell | 1 | ||||
| compcyclos | XP SP2 | try safe mode driver | |||
| CptnNemo | 1 2 5 | vgn-sz440n | Vista | Association with fingerprint swiping and tap sensitivity setting in Dell driver | |
| cr370 | 1 | association with wifi kill switch | |||
| dcarterv | 1 | vgn-sz360p | |||
| DEANintheYAY | 2 | vgn-sz440 | Vista? | ||
| ekid | 1 | ||||
| fokkerman | 1 | vgn-sz430n | |||
| gfsound | 1 | vgn-sz120p | I had to send mine back to Sony. Hardware issue. Not fixed. | ||
| gschrob | 1 | Turned off aero in vista was only associated helpful action | |||
| hill | 1 | association with wireless | |||
| hudspeth | 1 | vgn-sz430n | Vista | problem seen on restart and suspend/hibernate resume. tried alps driver reinstall. tried turn off aero. tried synaptics driver fix, doesn't work. | used online support 2 times. called 1 time. problem not documented, now out of warranty. poor tech support. |
| huneepooh | vgn-sz120p | reinstalling driver then rebooting provides temporary fix | |||
| islandpaul | 1 | vgn-sz120p | Extensive? | ||
| islefan | problem only occurred when plugged in to aftermarket power supply. | ||||
| itchygomey | 1 2 | vgn-sz320p | |||
| jahid2007 | 1? | vgn-sz3xwp/c | intermittent incrasing in frequency | ||
| jamgramet | 1 2 | vgn-sz360p | agrees with electrical hypothesis. Tingling from palmrest. | ||
| jcloninger1976 | |||||
| jeffryv | vgn-sz360p | ||||
| jmartin3 | 1 2 | vgn-sz360p | if i log out of my user profile and am on the log in screen the mouse will behave normally but when i log in it inverts again | ||
| jonb123 | 1 | got burned out by clueless tech support running me through worthless fixes and gave up | |||
| Kgordon1942 | 1 | vgn-sz240p | Problem with driver / device initialisation. Driver tweak solution. | ||
| King Harvest | 1 | vgn-sz4mn | |||
| LeeSail | Called 4 times | ||||
| lfvsouza | 1 2 3 | vgn-sz360P | Vista XP | Vacuuming inside of notebook provided temporary fix | |
| macc2b | 1 | found sakasamouse workaround | |||
| mallikmajety | 3 | ||||
| marcus richardson | 2 | vgn-tz250 | Random clicking | ||
| marikof | 2 | vgn-fz190 | |||
| mdoube | 1 2 3 4 5 | vgn-sz650n/c | XP Ubuntu | Resets on suspend-resume | Sony acknowledged problem with insulation around touchpad |
| milt2002 | XP | remove a couple of driver files | |||
| ogman | 1 | vgn-sz650n | Vista | Associated with suspend/hibernate/boot up. Occurs every few boots. Left-click frequently does not work. | calling tomorrow (7-21-08) / will update |
| padnuh | 1 | vgn-sz430n | Reloading OS does not help | Touchpad hardware replaced fixed problem | |
| peter.mcmahon | |||||
| pfarmer | |||||
| pulsyd03 | 1 | vgn-sz791n | Vista | associated with suspend/hibernate. Occurs every few boots | |
| raditya Arthapraja | 1 | vgn-sz55gn | Vista XP Ubuntu | power resetting fixes problem | |
| Rdhogg99 | 1 2 | vgn-sz640 | Insulating touchpad from palmrest with scotchtape appears to give a permanent fix | ||
| rome78 | 2 | vgn-vz180 | Also had fan noise | ||
| rtoguchi | |||||
| scott5375 | if you call Sony Support about the touch pad issue. they said nobody ever experience this before. Please sent in for a check. | ||||
| smelly | 1 | ||||
| spinheiro | 1 | vgn-sz440n | started as intermittent problem then became permanent. | ||
| spitfe | 1 2 | vgn-sz780 | Vista | problems occur quite frequently | |
| ssetd | www.roadturn.com | Sony replacement keyboard and touchpad don't fix problem | |||
| steven trehub | 2 | vgn-sz330p | XP Vista | Hard drive restored to factory condition touchpad not fixed. Whole notebook replacement resolved issue. | |
| stevenlams | disable finger scanner update drivers proposed as fix | ||||
| tcsskg | 2 3 | vgn-fz280e | Vista SP1 | ||
| eandreu511 | 2 3 4 5 | vgn-sz491N/X | Vista | reinstalling driver didn't work; now buying a new palm rest w/touch pad and finger sensor | |
| tlstory | 2 | ||||
| torontotech | |||||
| trekuhl | 1 | XP Pro Vista Ultimate Ubuntu Fedora | |||
| tsailipu | 2 3 | vgn-sz430N/B | Vista | Sony advise reinstalling driver: problem recurs in 2-3 days | |
| sthax | 1 2 3 | vgn-sz650N | Vista Business | Reinstalled driver as per Sony's instructions, VGN-SZ 600 User Manual | |
| www.Digiart.us | Sony advised sending notebook in | ||||
| 9InchPianist | 1 | vgn-sz71wn/c | Vista | Left mouse button also requires excessive pressure to activate | Ongoing case with Sony |
| Level5 | 1 | vgn-sz79GN | XP, Vista 32Bit, Vista 64Bit | Changing from Stamina mode to Speed mode normally creates the problem in windows XP and Vista 32Bit. Vista 64Bit with no ALPS drivers installed happens far less, cost is no scrolling. Finger print reader software also not installed in Vista 64Bit | About to start the fight with Sony |
